Audio Video Runners

12-Month Installation Service Warranty

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Installation & Workmanship Coverage (12 Months)
Audio Video Runners® (“AVR”) provides a limited service warranty covering installation-related issues for a period of twelve (12) months from the date of completed service. This warranty applies solely to installation services rendered by AVR and ensures that workmanship and system configuration are free from defects during the coverage period.

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What This Warranty Covers

This warranty includes complimentary Warranty Support Visits for service issues directly related to the original installation. These visits are available at no charge during the warranty period and may include:

• Minor adjustments to mounted hardware

• Troubleshooting of installation-related connectivity issues

• Reconnection of equipment initially included in the scope of work (if inadvertently disconnected)

• Guidance or refresher training on how to use installed systems

• Minor cabling adjustments related to original install

All Warranty Support Visits must be scheduled in advance and will be completed during normal business hours. AVR will determine whether a request falls within the scope of the original installation and qualifies for warranty coverage.

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Equipment Warranty
This service warranty does not include coverage for equipment or products installed. All physical products (e.g., televisions, projectors, cables, switchers, mounts) are subject to the original manufacturer's warranty terms and conditions. While AVR may assist with product documentation or manufacturer coordination as a courtesy, the responsibility for product warranty claims, including replacements or repairs, lies solely with the manufacturer.

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Exclusions and Limitations
The following are not covered under this warranty:

• Issues caused by user error, accidental damage, power surges/outages, connectivity changes (internet service provider), environmental conditions, or third-party interference

• Service requests related to reconfigurations, system redesigns, or equipment upgrades

• Malfunctions resulting from devices not installed or configured by AVR

• Compatibility issues with future devices not part of the original installation scope

• Loss or damage arising from acts of nature, vandalism, or theft

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Post-Warranty Support
After the 12-month warranty period expires, all service requests will be billed according to AVR’s current hourly rates. For continued peace of mind, AVR offers optional extended service and maintenance plans, available upon request.

 

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Audio Video Runners

Refund & Credit Policy

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To ensure clarity and fairness for all clients, Audio Video Runners adheres to the following policy for refunds, cancellations, and credits related to all audio/video projects:

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1. Deposits & Payments

• A non-refundable 50% deposit is required to begin any project involving equipment purchases or labor planning.
   

• Full payment is required before equipment is ordered unless otherwise specified.
   

2. Equipment Orders

• Once equipment has been ordered, it is subject to manufacturer return policies. Most vendors charge restocking fees or prohibit returns after 30 days.
   

• If equipment is non-returnable, the cost will be deducted from any eligible refund or credit.
   

3. Cancellations

• If a project is canceled more than 30 days after payment and equipment is non-returnable, a 50% service credit may be offered for the labor portion only.
   

• Credit is valid for 6 months and may only be applied toward labor on future projects.
   

• Credits are non-refundable and non-transferable.
   

4. Force Majeure / Third-Party Interference

• Audio Video Runners is not responsible for cancellations due to third-party regulations, site access issues, or administrative decisions outside the scope of the original agreement. In such cases, the refund and credit policy above will apply.